We will do everything we can to make sure that every single The Treat Shack experience is a sweet one. But we’re not perfect, and from time to time, hiccups do happen. If you are for any reason unsatisfied with your products or any part of your experience, please contact us as soon as you can to report the problem, and we will help with an appropriate solution.
In order to qualify for a replacement or refund, we require to be notified via email about the issue within three (3) days of delivery, along with photo evidence of the issue.
Please note, because all our candy is edible and perishable, we are not able to accept returns or issue refunds if you change your mind.
In the case where an order is damaged during the delivery process or below the quality we’d expect, we may offer a replacement at our discretion.
In the case where an order is incorrect and not what your ordered, we may offer a replacement at our discretion. Please note, on occasion, your candy may vary slightly from pictured and we reserve the right to provide a replacement if a particular item is unavailable. Any substitutions will be made with similar and comparable candy products.
If your order is missing or was not delivered at all, we will offer either a replacement OR refund at our discretion. You must notify us within three (3) days of the expected delivery date if you believe your order is missing or was not delivered.
We cannot provide refunds or replacements in the following circumstances:
If your order is not delivered due to insufficient, incorrect or incomplete address details provided with your order, or a recipient not being available to receive the delivery.
If your order is delayed due to things like weather or traffic incidents or public holiday interference, which may slow down the shipping process.
If your products are damaged as the result of being left outside upon delivery.
If you’re provided with a refund, all refunds for orders placed online are credited back to the original credit card on which the order was purchased.
If you’re provided with a replacement then, subject to any statutory rights you may have (including under the Australian Consumer Law) which cannot be excluded, you agree we have completely discharged our obligations, and any liability we may have, to you.
Shipping
All charges for delivery, postage and handling are specified at checkout or otherwise notified prior to acceptance of an order. For more details, visit our shipping information page.
All orders received via our website are despatched and sent from Portarlington, Geelong, Victoria, Australia.
We ship all orders using a third-party courier service and Australia Post. While we strive to provide you with an absolutely dazzling experience from start to finish, we cannot control the third-party couriers’ operations or other events that are out of our control such as weather or traffic incidents.
Once we place an order in the possession of any third-party courier service, we will not be responsible for lost, stolen or damaged goods, nor can we be held liable for any shipping delays that you may experience.
We will deliver the goods to the delivery address specified during the checkout process. We accept no responsibility for incorrect, insufficient or incomplete address or delivery details, and refunds and replacements will not be given in these cases.
Candy is a perishable product and it can be affected by the weather, particularly in warmer months. We want your order to arrive in the best possible condition, so we do request that your orders be shipped to an address where someone is present at the time of delivery. We can either deliver to your office or your home – just use the most appropriate address during the checkout process.
Once you place your order, it is your responsibility to ensure that someone is present to accept delivery. We accept no responsibility if no one is present at the delivery address to accept delivery. If no one is available, our delightful couriers are given the authority to leave your delivery. If you select this option, you understand that you’re taking full responsibility for the condition of the products. We cannot be held responsible for products that are damaged or stolen as the result of the recipient not being available and the parcel being left outside upon delivery.
For more frequently asked questions about shipping, please visit our FAQs here.
Privacy
Your personal information will be collected, processed and used in accordance with our privacy policy.
Limitation of Liability
In no event shall the business or its directors, employees, or affiliates be liable to any user of this website or any other person or entity for any direct, indirect, special, incidental, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data, loss of use, or costs of obtaining substitute goods or services) arising out of the use, inability to use, unauthorised access to or use or misuse of the products or the website or any information contained thereon, whether based upon warranty, contract, tort (including negligence), or otherwise, even if it has been advised of the possibility of such damages or losses.
You agree the business’ total cumulative liability in connection with these Terms of Use, the website, the content or any product or services whether in contract, tort, or otherwise, shall not exceed the amount you paid to company in the then-prior calendar month.
Disclaimer of Warranty
Excepting the warranties and guarantees that cannot be excluded under the Australian Consumer Law, we exclude, and you agree that we have not made any warranty regarding the products, their characteristics or fitness for any particular process.
The Treat Shack warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.
All users expressly understand and agree that:
(a) your use of the products and services is at your sole risk, the products and services are provided on an ‘as is; and ‘as available’ basis and the business expressly disclaims all warranties, conditions and terms (collectively, “Promises”) of any kind, whether express or implied by statute, common law or custom, including, but not limited to, promises as to products or services offered through the use of the membership, implied promises of merchant ability, satisfactory quality, fitness for a particular purpose, and non-infringement
(b) the business makes and gives no promise that (I) the products or services will meet your requirements, (ii) be uninterrupted, timely, secure, or error-free, (iii) the quality of any products, services, information, or other material obtained by you through the membership will meet your expectations.
Severability
If any part of these terms of use is held to be unlawful, void, or unenforceable, that part will be deemed severable and shall not affect the validity and enforce ability of the remaining provisions.
Indemnity
We rely on you to comply with these Terms of Use, so if we suffer loss or damage or incur any costs because you breach these terms, you agree to indemnify us for those losses, damages and costs.
You agree to indemnify and hold us harmless us from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses arising out of your use of the website. By using this website, our services, or supplied products, you agree to indemnify, hold harmless and defend the company/business from any claims, damages, losses, liabilities, and all costs and expenses of defence, including but not limited to, legal fees, resulting directly or indirectly from a claim by a third party that arises in connection with use of this website, services, or products by you or any other person accessing the website.
Entire Agreement
These Terms of Use constitute the entire agreement between the parties relating to the subject matter herein. We may, at our sole discretion and without notice, revise this agreement at any time by updating this posting.
Applicable Law
These Terms of Use are governed by Victorian law and if there’s a dispute concerning these terms of use, the courts in Victoria, Australia will determine the outcome. If any of the Terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force. If you have any questions relating to these Terms of Use, please contact us.
Gift Cards
Gift vouchers are valid for 12 Months from date of issue. Unused values will not be refunded or attributed to any transactions after the expiry date. Vouchers cannot be purchased in conjunction with promotional discounts.
Gift vouchers cannot be redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry and are not legal tender, account cards, credit or debit cards or securities. If your purchase exceeds the value of the gift voucher, balance must be paid by cash, debit or credit card.
If you return any products you have purchased using a gift voucher, the balance will be credited to you as a credit note and is to be redeemed against subsequent purchases.
Gift vouchers cannot be replaced if lost or stolen. If you suspect an unauthorised activity, immediately report this to The Treat Shack providing all details including proof of purchase, gift voucher number and a photo ID for verification purposes.
The Treat Shack Portarlington reserves the right to cancel a gift voucher if we deem such action necessary. If so, we may either provide a replacement gift voucher of equivalent value unless we suspect fraud in relation to a gift voucher. The gift voucher remains our property. The Treat Shack Portarlington can vary or replace these conditions from time to time (including to introduce new fees)
All inquiries may be directed to info@thetreatshack.com.au Still here? Thanks for reading!
